CritChanceShop

Privacy Policy

Last Updated:

1. Overview

CritChanceShop (“CCS”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, join our Discord community, or subscribe to our services.

2. Information We Collect

  • Account Details: Discord username, email address (if you share it with us), and subscription selections.
  • Payment Data: Processed securely through our billing partners; CCS does not store full payment card details.
  • Usage Information: Interactions with our website and Discord server, such as support requests or plan changes.
  • Technical Data: Device type, browser, IP address, and session metadata used for security and analytics.

3. How We Use Information

  • To deliver subscription access and manage your account permissions.
  • To communicate about updates, drops, outages, or policy changes.
  • To improve our services through analytics and aggregated insights.
  • To comply with legal obligations and protect our community from abuse.

4. Sharing & Disclosure

We do not sell your personal information. We may share limited data with trusted service providers (billing, analytics, infrastructure) who process it on our behalf under confidentiality agreements. We may disclose information if required by law or to enforce our Terms of Service.

5. Data Security

We implement technical and procedural safeguards—such as access controls, monitoring, and encryption—to protect your data. No system is perfectly secure, so we encourage strong passwords and two-factor authentication where available.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion of certain data by contacting us.

7. Your Choices & Rights

  • Request access to or correction of personal information we maintain.
  • Request deletion of personal data where legally permitted.
  • Opt out of non-essential communications.
  • Disable cookies via your browser settings.

We will honor applicable regional privacy laws, including GDPR or similar regulations.

8. Third-Party Links

CCS content may link to external sites (e.g., Steam, publishers). Their privacy practices are governed by their own policies. Review those documents before sharing personal information with third parties.

9. Children's Privacy

CCS is not directed toward children under 16. If we learn we have collected information from a minor without parental consent, we will delete it promptly.

10. Policy Updates

We may revise this Privacy Policy periodically. Updates become effective when posted here. Continued use of CCS after updates constitutes acceptance of the revised policy.

11. Contact

Questions or privacy requests? Reach us inside the Discord hub at https://discord.gg/uFq48Gc3Nc.